Privacy Policy

Information Used to Provide the Service

Order records include the selected assets and networks, amounts, quote terms, deposit and receiving addresses, transaction IDs and order status. We use these details to identify payments, execute the selected conversion, broadcast the payout and resolve order discrepancies.

Technical records include IP addresses, browser and device information, request times and security events. Support records contain the contact details, correspondence and attachments you provide. An order selected for compliance review can require identity or transaction-provenance information as described in the AML policy.

We never need a wallet recovery phrase or private key. Do not include those secrets in a support request, form field or document.

Purposes of Processing

We use information to operate exchanges, respond to requests, investigate discrepancies, prevent abuse and keep the service secure. Review records also support compliance assessments, dispute handling and applicable recordkeeping obligations.

An order without an account still requires payment and technical records. We do not create a public customer profile or use order details for public testimonials without separate permission.

Blockchain Records and Private Order Links

Blockchain addresses and transaction IDs can be visible on the relevant public network. Information recorded on a blockchain is governed by that network and cannot be removed by deleting a service record.

The private order link provides access to the order information without an account password. Keep it confidential and send it only through a trusted support conversation when needed. Order pages are excluded from the public sitemap and marked not to be indexed, but this does not protect a link that you publish yourself.

Service Providers and Disclosures

Information needed for an order can be handled by hosting and security providers, exchange-execution counterparties, support systems and screening providers. Access is limited to the task, and recipients are expected to protect the information they handle.

We can disclose relevant records to investigate fraud, address a dispute or meet an applicable lawful requirement. We do not sell personal information for advertising. A necessary disclosure does not make order details publicly available through a customer directory.

Cookies and Browser Storage

The website uses essential session and security functions needed to operate the service and protect requests. We do not use advertising cookies or optional audience-tracking analytics.

Browser controls can restrict stored website data, although blocking essential functions can prevent a session or order interaction from working correctly. A change that introduces optional tracking requires an updated notice and appropriate controls before that tracking begins.

Retention and Protection

We keep records for the purposes that require them: completing an order, handling support or disputes, protecting against abuse and satisfying applicable obligations. Records no longer needed for those purposes are deleted or anonymized, while information subject to a documented legal or dispute hold remains restricted until that hold ends.

HTTPS protects website communication, and staff access is restricted according to operational need. Keep your own device, email account and private order link secure because service controls cannot protect information you disclose elsewhere.

Your Requests and Policy Updates

You can ask about the personal information associated with your interactions and request access, correction or deletion. The team may need proportionate information to verify that the request concerns your records. Applicable requirements, another person's rights or an unresolved order can limit what can be provided or deleted immediately.

Describe the request and provide the relevant order ID or previous support email. Do not send unrelated identity documents before the team explains what is needed. Other service channels are listed on the contact page.

We update this policy when the service's information handling changes. The effective date identifies the version presented here.